Power lines involved
Do not approach a fallen or contacted line. Contact 911 or the electric utility as appropriate.
Call first when safety cannot wait.
For a fallen tree, blocked access, storm damage, or another immediate tree concern, keep people clear and tell us what happened. Availability is confirmed when you call.
Certified Arborist-led · Insured · 30+ years of tree-industry experience
A recommendation starts with the property
Separate immediate danger from an urgent estimate.
The safest first action depends on whether people, roads, structures, vehicles, or electrical lines are involved.
A structure or vehicle is affected
Keep people away from the area and call so the situation and availability can be discussed.
Damage is urgent but stable
If there is no immediate danger, send the address and details for an urgent estimate request.
Scope and expectations
What to share when you call
Describe what fell or broke, whether a structure or access is affected, whether anyone is in danger, and whether power or utility lines are nearby. Do not move into an unsafe area to take better photographs.
Angel Tree Services does not claim 24/7 availability. Calling is the fastest way to confirm whether and when the team can help.
A clear service path
What happens after you reach out
- 01Tell us what you needShare the service, property address, and any access or timing concerns.
- 02Review the propertyThe site, nearby structures, access, and the requested outcome are considered in person.
- 03Receive a written proposalThe recommended work and agreed scope are documented before approval.
- 04Approve and scheduleOnce approved, the office coordinates a practical service date and next steps.
- 05Complete the agreed workThe crew follows the approved scope and the method selected for the property.
- 06Cleanup and follow-upCleanup follows the written scope, and any remaining questions or next steps are made clear.
Planning the work
Property and site considerations
The appropriate method depends on the actual site. These are common details worth sharing before the visit.
Immediate access
Tell us if a driveway, entrance, road, or essential access point is blocked.
Structures and vehicles
Identify what is affected without entering or standing beneath a compromised area.
Utility responsibility
Utility-owned lines and energized electrical hazards require the responsible utility or emergency services.
Follow-up tree work
After immediate hazards are addressed, remaining pruning, removal, stump, or cleanup needs can be scoped separately.
Practical questions
What homeowners often ask
Do you offer guaranteed 24/7 response?
No 24/7 guarantee is stated. Call to explain the situation and confirm current availability.
What if a tree is touching a power line?
Stay away. Contact 911 or the electric utility as appropriate, and do not touch the tree, line, or nearby objects.
Should I send photos?
Only from a safe location. Do not enter a hazardous area, stand under broken limbs, or approach lines to take a picture.
Can a normal concern still be handled quickly?
Describe the concern and timing in the estimate form. Calling is best when access, structures, vehicles, or immediate safety are involved.
Need help with storm damage or a fallen tree?
Call for immediate concerns. For a stable situation, send the location and details for follow-up.
Certified Arborist-led · Insured · 30+ years of tree-industry experience